Frequently Asked Questions
Everything you need to know about your luxury timepiece purchase.
Are all your watches authentic?
Yes, every watch sold at Time Connection II is 100% authentic and undergoes a rigorous inspection by our certified horologists to ensure quality and genuineness.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. We also offer expedited shipping options at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with all security tags intact. Please contact our support team to initiate a return.
Do the watches come with a warranty?
Most of our timepieces come with a one-year limited warranty covering mechanical defects. Specific warranty details can be found on each product's individual page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options for high-value purchases.
Can I have my watch resized before shipping?
Yes, we offer complimentary bracelet resizing. Simply provide your wrist measurement in the 'Order Notes' section during checkout.